FAQ

How can I place an order with Yangchen Mining?

We welcome partnerships and business inquiries that align with our values and vision. To place an order, you can contact us via WhatsApp, email, live chat, or by phone call. Our sales team will guide you through the process and ensure your order is confirmed and delivered promptly. For assistance, get in touch with us today.

How can I verify the authenticity of Yangchen Mining?

For new customers, we highly recommend arranging a video call before making any payment. This helps verify our office location, team members, and official business identity. Please note, all our representatives are based in China. If you are contacted by someone using a non-Chinese number who cannot speak Chinese, it is likely a scam. Always confirm through our official channels.

Is there a minimum or maximum quantity for orders? Can I get a bulk discount?

There is no maximum limit for a single order. If you are placing a bulk order, please contact us directly to receive special pricing and discounts.

Do miner prices change often?

Yes, pricing is subject to market conditions and may fluctuate based on supply and demand. However, we always strive to offer the most competitive prices and value-added service to our customers.

Are used mining machines tested before shipping?

Yes. Although used or refurbished machines do not come with a warranty or after-sales service, we take extra steps to ensure quality. We will provide test videos and photos of the inner packaging before shipping, so you can be confident the machine is in working condition.

How do I set up my miner?

To set up your mining machine:

1. Download and run an IP scanner to locate the miner’s IP address.

2. Access the miner dashboard through a browser.

3. Enter your mining pool URL and wallet address.

If you need help, our sales team is available to provide one-on-one technical support.

Who provides warranty support for new machines?

All warranties are issued directly by the manufacturers. If you encounter any issues, please contact us first. Our team will assess the problem and either offer a solution or coordinate with the manufacturer’s technical support.

Are all machines covered under warranty?

New machines typically come with a 6 to 12-month manufacturer warranty, depending on the brand. Used or refurbished machines do not include warranty or after-sales support, but we will ensure functionality before shipping by providing test videos and packaging photos.

Where can I find more information about Yangchen Mining?

To learn more about our products, company updates, and services, please visit our official website at [yangchenmining.com]. You can also contact our support team directly at info@yangchenmining.com or call +852 96469572.